The Managing Director and Chief Executive Officer of the bank, Segun Agbaje, said: “At GTBank, we are passionate about driving constant interaction with our customers to learn more about how we can serve them better as well as to provide them with the financial solutions that can add real value to their lives. All service requests will be treated instantly, depending on the Internet connection of the user. Once fully operational, the Bank’s WhatsApp service will enable customers chat with GTBank on their mobile phones and request for basic banking services using the advised prompts. The bank was the first financial institution in Nigeria to set up a fully interactive contact center in 2006 and has, since then, led the finance sector in driving customer interaction across online and social media platforms.įollowing the launch of the Whatsapp Business Solution, GTBank is leveraging the platform to bring financial services closer to customers, while offering them more channels to bank, make enquiries and have their service requests treated promptly.
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